Billing

Q. What payment methods are acceptable?

A. Premium payments to New York Mutual Underwriters may be made in several ways.

  1. Checks may be sent to: New York Mutual Underwriters 17 British American Boulevard Latham, New York  12110.
  2. Credit Card Payments (Visa, MasterCard, or Discover) can be made by visiting our website: Link to Make a payment
  3. Phone assistance to process a credit card payment is available to those who are having difficulty using our website or don’t have access to a computer. Please call: 518-783-6968.

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Q. What installment options are available if I don’t pay my premium in full?

A. New York Mutual currently offers two payment options for both Commercial & Personal Lines: 6-Pay Plan OR 9-Pay Plan. …………………………………………………………………………………………………….

Q. What is a cancellation fee and why am I being charged this?

A. This fee is charged when a cancellation notice is issued (even if the cancellation doesn’t take effect) to cover the costs associated with the issuance and mailing of the cancellation notice to all applicable parties. …………………………………………………………………………………………………….

Q. When is my Bill due?

A. The down payment is due at policy inception and installment payments are due every 30 days thereafter. …………………………………………………………………………………………………….

Q. What are the down payment amounts?

A. The 6-pay plan requires a 25{62941172d8fcbb4ad3a7df4307d640dddb2b8c9ac9f96eed6fca69efea33e154} down payment and the 9-pay plan requires a 20{62941172d8fcbb4ad3a7df4307d640dddb2b8c9ac9f96eed6fca69efea33e154} down payment. …………………………………………………………………………………………………….

Q. Do you offer EFT or auto-pay?

A. We do not offer these services at this time. …………………………………………………………………………………………………….

Q. I am trying to pay online and the payment keeps declining — what am I doing wrong?

A. Verify you are using the correct billing address for the credit card. If it still doesn’t go through, please contact us. ……………………………………………………………………………………………………. Click here to make a payment